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CCaaS (Contact Center as a Service), Mass Notifications, Unified Hosted Communications, and more.
xtDirect is a leading business process outsourcing service provider based in Omaha Nebraska. Since 2001, xtDirect has been helping enterprises from varied regions and sectors to run their business operations smoothly by providing a gamut of business process outsourcing services and solutions call center consulting, full-service contact center outsourcing, business process and QA outsourcing, and contact center as a service (CCaaS).
Our UCaaS service integrates business telephony, messaging, video, and collaboration in a simple-to-use interface so users can stay connected anywhere from any device.
Our notification system is the easiest way to distribute critical information. Our solution is an easy-to-use multi-channel mass notification system that allows you to deliver real-time alerts and critical information to groups or individuals of any size via email, text messages, voice calls, social media, intranet, signage, and other endpoints.
Browse through some of the services we have to offer.
Contact Center as a Service (CCaaS) is a cloud-based model for delivering customer support services to businesses of all sizes. CCaaS allows businesses to outsource their customer service operations to third-party providers who offer a suite of contact center services, including voice, email, chat, and social media.
Our notification system is the easiest way to distribute critical information. Our solution is an easy to use multi-channel mass notification system allows you to deliver real-time alerts and critical information to groups or individuals of any size via email, text messages, voice calls, social media, intranet, signage, and other endpoints.
Business efficiency and competency are necessary for surviving in today’s highly competitive markets. Hence, reduced costs and increased customer satisfaction are crucial aspects for ensuring relevancy and growth.
XtDirect is proud to call Omaha, Nebraska home, known as the Call Center Capital of the World. Since the call center industry first found its roots here in the 80s, Omaha has become a hub for call centers and technology alike.
We are dedicated to bringing world-class call center solutions to our clients in this great city – where call centers are a way of life!
From our team that calls Omaha home to those who call it their business home, we thrive on understanding call centers inside and out and working with you to truly take your call center experience up a notch.
