Top Call Center Outsourcing Companies
Call center outsourcing has been in trend for the last couple of decades, as it helps companies save money as well as increase the productivity and efficiency of the work involved. Rather than keeping in-house telemarketers, outsourcing the job to trained experts increases the productivity, while reducing cost in terms of paying employee benefits and other related amounts.
In the State of Florida, call center outsourcing is much cheaper, and hence becomes a popular choice for medium and big level companies. Outsourced companies help the parent organization for lead generation, telemarketing sales, technical support, appointment setting, customer support, back office processing and also several other functions.
Customer satisfaction has become an integral part while conducting business, and they expect a prompt and satisfactory solution for their queries, and hence outsourcing has gained momentum in the last few years.
There is plenitude of options to choose from, but here we have provided a comprehensive list of top call center outsourcing companies:
1. Call Center Pros
A highly rated call center outsourcing company, with the aim to provide affordable services, using the latest cloud computing technology and provides advanced services in terms of inbound and outbound calls, virtual assistant, live chats and email support.
2. xtDirect
Undoubtedly one of the top call center outsourcing companies who is known for their business efficiency and competency. As pioneers in this sector, they show utmost professionalism with over 10 years of experience. It is ideal for medium to large companies, offering a variety of services and complete customer satisfaction.
3. Plaxonic technologies Inc
One of the top call center outsourcing companies with a customized solution in IT support, digital marketing, website development, branding services and other related services.
4. The Office Gurus
Emerged as a leading BPO company in the recent years due to its well-versed management team providing a dedicated solution for each client for inbound and outbound call center outsourcing solutions.
5. Answer Bay Area
Known for providing personalized services at affordable rates, and provides skilled staff 24/7 with specialization in tasks like after hour answering services and others
6. Sitel located in Florida
Provides top notch customer support to American as well as international clients with call center assistants having expert knowledge of the global culture.
7. Golden gate BPO Solution
Provides global outsourcing solutions and has high-quality delivery with a number of operation centers located across the world.
8. The Results Companies
A trusted name by organization across the USA, and provides advanced customer care services through outsourced call center executives.
9. Teleperformance USA
Provides a cohesive environment for its workers who are able to churn out top quality work for their clients with 100% customer satisfaction.
10. DialogMarket
Provides round the clock service for various sectors, with customized packages for the unique need of every client.
11. DialAmerica
One of America’s largest outsourced teleservice companies, and has branches located across the country and boasts of the highly satisfied client base.
12. AnswerFirst
Based out of Tampa, and has provided superior answering services, and is chosen as an outsourcing company for inbound calls, virtual assistant, with complete integration with company software providing customers with a unique experience.
13. Ambs Call centre
Provides 24 hours support throughout the year, making sure that no call ever goes unanswered. And you may also have a happy customer base providing you with greater business opportunities.
14. Century Answering services
Provide answering services to its customers.
15. NexGen Agency
A top call center outsourcing company catering to the various customer related needs of various industries.
16.GMS Connect
A leading call center service company for the last three decades. Thus, it is a company that shows integrity and top quality services for its clients.
17. Contact One Call Center
A foremost call center service provider in Florida and is 24/7 cost effective, one-stop solution for your organisation’s customer care-related problems. The executives are well versed in your company’s aims and products, thus they become an extension of the client.
18. OutPLEX
A call center service provider in Fort Lauderdale in Florida, with constant inbound and outbound call support for their clients.
19. Quick Response Outsourcing LLC
A customer care service provider with outstanding customer feedback and also client satisfaction, and are popular for their quick response Outsourcing , with a customized solution for every client needs.
20. iQor
A worldwide provider of customer care and also with product support service and has a large team catering to every need of the clients from different industry ranging from customer care, quality checks, sales and training needs.
21. Global Response
Has been chosen by top brands since the 1970’s for being one of the best call centers outsourcing service company. With unique features like social media support, e-commerce experience which helps to increase sales; along with it the traditional services like inbound and outbound calls, live chats, and IVR solutions.
22. Impact Communication Concepts
A trusted name in the global call center outsourcing company based out of Florida, USA.
23. Call Center positions
Has top call center representatives providing customer services for top brands. Even more, our executives are trained to handle problems of any magnitude with composure and precision.
24. Salesroad
Provides advanced telemarketing solution for our clients. Their specialization lies in B2B appointment setting and also lead generation. Telesales executives are trained to make a perfect impression the first time; since they realize that they are the first line of communication for their esteemed clients.
25. RolCall
Specializes in school and also in college admissions, turning inquires about institutions into prospective students. In addition, it has a good backup system keeping detailed record of every call and providing comprehensive weekly reports to clients.
These organizations dedicate in providing a wholesome and also profitable experience for their clients. They leave no stone untouched to bring forth the best results. And also build a satisfied customer base with their competent and well-trained tele-executives. Do not hesitate to hire the services of the call center.
