Unified Hosted Communications

Good customer relationship call center

UNIFIED HOSTED COMMUNICATIONS SINCE 2003!

Our UCaaS service integrates business telephony, messaging, video, and collaboration in a simple-to-use interface so users can stay connected anywhere from any device.

OUR STORY 

xtDirect being a call center has been using VOIP for its call center agents since 2003.  We offer a full portfolio of voice services to keep your business reliably connected. Our enterprise solutions are designed for businesses of any size. Whether you’re a start-up with 15 employees or a large established corporation with over 1500 team members, you deserve an enterprise-class solution at a price that fits your budget.

 

  • xtDirect has also been a Worldwide wholesale phone carrier since 2003 as well.   
  • xtDirect can deploy literally thousands of extensions/phone and softphones in just hours without any interruptions to a client’s current services.
  • xtDirect can build out entire 300 seat call centers in less than 1 week!!!  By the same token, xtDirect can move you from a traditional call center to “work from home” VOIP solutions in just a day!

We are here to serve you!  If you can write a call flow, chat flow, web ticket flow on a whiteboard we can build and manage the solution for you! We know how to manage all customer communications.  We are here to support you.  We can do all the ADMIN functions for your company or government group or we can teach you!  We are here 7×24.

Here are just some features and benefits or our hosted solutions:

  • High Availability – Carrier Grade Hosting and 7×24 Call Center Availability
  • Since 2003 we have had 3 hours of planned downtime!!!!
  • Hosted Office Phone System / Hosted Call Center / Hosted Emergency Notification in one platform!
  • Nearly instant deployment
  • Emergency Porting
  • Emergency Routing

Emergency Call, Text (SMS), and email notification service:

  • Responsive GUI (Desktop, Tablet, and Mobile Device)
  • WebRTC Softphone
  • Call History (Details and Recording Playback / Download)
  • Contact Management
  • Presence Management
  • Conference Room Management
  • Settings Management
    • Find Me / Follow Me
    • Call Forwarding, Call Waiting, Do Not Disturb
    • Call Confirmation
  • Voicemail
    • Visual Voicemail – Playback and Management
    • Notification Options
    • Greetings Management

 

  • Flexible Time-Based Call Routing
  • Built-In Conference Bridge
  • Fax to E-mail
  • Hunt/Ring Groups
  • Music on Hold
  • Voicemail Blasting
  • Find Me / Follow Me Calling
  • Personal IVRs
  • Wake Up Calls
  • Support for Video Calling
  • Secure Communications (SRTP/TLS)
  • Announcements
  • Text to Speech
  • Calling Queues (ACD)
  • Interactive Voice Response (IVR)
  • CRM Link Module
  • Three-Way Calling Support
  • Voicemail
  • Voicemail to E-mail
  • Caller ID Support
  • Call Transfer
  • Call Recording
  • Do Not Disturb
  • Call Waiting
  • Call History / Call Detail Records
  • Call Event Logging
  • Speed Dials
  • Caller Blacklisting
  • Call Screening
  • Open Standards Support for Multiple Protocols
  • SIP, IAX2, PRI, T1, E1, J1, R2, POTS/Analog, ISDN, GSM
  • WebRTC
  • Softphone Support
  • Specialty Device Support
  • Door Phones
  • Overhead Paging
  • Strobe Alerts
  • Paging Gateways
  • Voice Gateways
  • Failover Devices
  • Desktop and Mobile Phone Support

 

MULTI-DEVICE

 

Voice services, enterprise directory, presence and chat across all platforms: PC & MacOS, Android and iOS.


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